Customer Service

Reach Out For Help

SEPTA is committed to consistently deliver a positive Customer Experience! We are driven by our customers and fueled by their expectations.

Give us a Call

Mondays – Fridays 7 am – 7 pm
Saturdays – Sundays 8 am – 5 pm

215-580-7800 – English, En espanol disponible and other languages

Our multilingual line can help you in more than 200 languages. We help LEP (Limited English Proficient) callers with an interpreter and a SEPTA team member.

TDD/TTY: 215-580-7853

Chat Online

Mondays – Fridays 7 am – 7 pm
Saturdays – Sundays 8 am – 5 pm

For brief questions, use our Chat Now to speak with a SEPTA team member.

Use Our Comment Form

Send your questions or concerns to us with our comment form.

Responses may take two to four business days.

File a Safety or Incident Report

Send a report directly to transit police.

Follow Us

SEPTA Facebook
SEPTA Instagram
SEPTA Twitter

Click here for a list of our social accounts for alerts, news, and SEPTA Key help.


Visit a Customer Service/Welcome Center Location

Mondays – Fridays 8 am – 5 pm, unless otherwise noted


  • Travel Information
  • Lost and Found Information
  • Complaints Accommodations
  • Visitor Information
  • Fare Information

SEPTA Headquarters 1234 Market Street

69th Street Transportation Center

30th Street Market-Frankford Line [L] Station | Temporarily closed due to construction

Norristown Transportation Center

Frankford Transportation Center

15th Street / City Hall Station Complex (concourse)

Olney Transportation Center

Walnut-Locust Station (concourse)

Regional Rail Passenger Services

Service questions and travel information is available during hours of operation

Jefferson Regional Rail Station

Suburban Regional Rail Station

30th Street Regional Rail Station

Mailing Address

Customer Service
1234 Market Street
4th Floor
Philadelphia, PA 19107

More Resources

CCT Connect Customer Service

Mondays – Fridays 8 am – 5 pm

Customer Service: 215-580-7800
TDD/TTY: 215-580-7712

Transit Police

Emergency: 215-580-8111
Non-Emergency: 215-580-4487,
Administrative: 215-580-3641

Lost & Found

Items found on SEPTA are turned by our team members at the end of each day. Items are logged and tagged. If the item has contact information, we will notify the customer so it can be retrieved.

Most items are kept for 30 days. We cannot keep perishable items such as food.

Regional Rail Lost & Found: 215-580-5740
All Other Lost & Found: 215-580-7800

Open Record Requests

For requests under the Pennsylvania-Right-to Know Law (Act 3 of 2008):

Open Records Officer
c/o Office of General Counsel
1234 Market Street
5th Floor
Philadelphia, PA 19107

Pennsylvania Right-to-Know Law:

Other Important Information

Claims: 215-580-3700

Elevator Status Hotline: 877-737-8248

Key Call Center: 1-855-56-SEPTA

Passenger Services: 215-580-5740

Human Resources Service Center: 215-580-7109

Inspector General (Waste, Fraud and Abuse): 215-580-3797

Parking Information: 215-580-3400 or

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