SEPTA’s Five-Year Strategic Plan lays out how we will transform SEPTA from a back-to-basics to a best-in-class public transit system. Covering fiscal years 2027 through 2031, it serves as our roadmap for daily action with measurable performance indicators and a commitment to transparently report on our progress.
Our Mission
Providing safe, clean and reliable public transportation that connects the region.
The SEPTA Way is how we get our job done. These three values define how we show up for our riders and for each other.
SEPTA’s Five-Year Strategic Plan for fiscal years 2027 through 2031 includes an ambitious vision and is organized around five goals that will ensure we make real progress toward our vision. Our vision is straightforward and simple: to transform SEPTA from back-to-basics to best-in-class.
Our Vision
Transform from back-to-basics to best-in-class.
Best-in-class means a transit system that the Philadelphia region can count on every day. We will turn this vision into a reality by implementing better bus service, upgrading to a modern trolley network, and making Regional Rail more frequent. This will help our region thrive by connecting more people to jobs, schools, and destinations.
Our Goals
The goals define our priorities.
Five goals define what it will take to get there. Together, they cover every part of our mission — from how we serve our riders, to how we support our employees, manage our resources and build for the future:
Customer first: Deliver best-in-class and safe service to our customers.
Stable funding: secure reliable and predictable funding.
Fiscal stewardship: Manage our resources responsibly.
Modernized infrastructure and technology: Maintain and renew our fleets, infrastructure and technology to enhance service and safety.
Learn more about the Five-Year Strategic Plan Goals
How are we doing? Check our progress.
Our agency-wide key performance indicators (KPIs) show us if our plan is working. They help us track our progress and make results easy to see and measure.
How SEPTA Employees Shaped our Strategic Plan
The Five-Year Strategic Plan incorporated extensive and intentional employee engagement. The project team held 43 outreach events between February and April of 2026 at 19 facilities across the Authority to collect survey feedback, followed by a summary of the survey results. The project team reached a total of 1,570 SEPTA employees and incorporated their feedback into the plan.
