SEPTA is making it easier for customers to use our fixed-route and paratransit services through a comprehensive program of accessibility improvements: fleet enhancements, station construction and other service initiatives.
All buses in our five-county service region are accessible, and currently there are more than 100 accessible stations. SEPTA is working continuously to make existing stations accessible to benefit all SEPTA riders. Station personnel, operators, cashiers and supervisors receive ADA training, and service quality is monitored by a plainclothes observation team.
SEPTA’s Accessible Travel Center
Visit SEPTA’s Accessible Travel Center in Room 109 of Suburban Station
The Travel Center provides a number of services (by appointment only), such as:
- One-on-one training to learn about SEPTA’s fixed-route service and how to ride the system (how to purchase fare, bus etiquette, safety, and emergency procedures). This is an option for seniors and persons with disabilities who are able to safely walk around the community and can plan a simple trip.
- It is also suitable for anybody of any ability who simply wants some extra guidance using public transit.
- Group visits for high school students with disabilities.
- Familiarization sessions and training tours, including bus and train basics and trip planning.
- Virtual curriculum for travel training on the system, available through Temple’s REACH Collective, called Chance to Ride.
Information and applications by mail about the SEPTA Access ADA paratransit service and Shared Ride Program can be obtained through SEPTA Access Customer Service. Call 215-580-7145 or TTD/TTY 215-580-7712.
To schedule an appointment for travel training, please call 215-580-3335. We recommend booking your appointment one month in advance.
Advice, Help and Resources
Travel Aides and Training Programs
Travel Training Toolkits (PPTX Files):
Planning an Accessible Trip
Using Google Maps
Find Wheelchair-Accessible Routes for Public Transportation:
- Enter your destination in Google Maps.
- Tap “Directions” and then select the public transportation icon.
- Tap “Options” and then select “Wheelchair accessible”.
- Google Maps will now show you routes that are accessible for wheelchair users, including accessible buses, trains and stations.
Using the SEPTA App
Trip Planning:
- Use the “Where to?” feature to plan your trip, selecting your origin and destination.
- The app will show you various route options, including those using accessible vehicles and stations.
- Check for real-time updates on elevator availability at stations, especially if you are relying on them for your trip.
How to check an elevator status
When planning a wheelchair-accessible trip using the SEPTA app, use the trip planning feature to see elevator statuses.
You can also check for real-time elevator status at stations using UnLockedMaps, or by calling the elevator hotline at 877-737-8248.
Fare Assistance
Cashiers, ticket agents and rail personnel are happy to assist you with fare payment or purchases. For more information on options for paying for travel on SEPTA, visit the Ways to Pay page.
Reduced Fare Key cards and Senior Fare Key cards may be obtained at SEPTA headquarters, 1234 Market Street, by appointment only. Schedule an appointment online or call 215-580-7145 and select option 6 between 8 am – noon and 1 pm – 4 pm Mondays-Fridays.