Overview
Beginning in late 2020, SEPTA established the Efficiency & Accountability (E&A) program. Fundamentally, the E&A Program is a systematic and sustainable approach to creating operational efficiencies. The E&A Program is a bottom-up framework to brainstorm, evaluate, prioritize, and ultimately implement efficiency initiatives while simultaneously improving the way we collaborate. The E&A Program’s inaugural transformation plan totals 140 initiatives collectively estimated to have $102 million in recurring annual benefits.
When we at SEPTA come together, we truly make an impact on our people an community: our progress has never been as impactful as when it comes through engaging and empowering our employees. Through these collective efforts, we have seen real change ripple across the entire Authority, from 1234 Market to our districts, depots, communities, and beyond.
The E&A Program is successful when change is more than what SEPTA does, it is who we are.
Vision
Mission
The E&A Program is designed to seize the opportunity we have now to transform SEPTA into an efficient, productive, and accountable ogranization by building a diverse, inclusive and empowered workforce.
Process
Employees across our entire organization were instrumental in the creation and implementation of our very first transformation plan. By giving our employees the freedom and space to think creatively, as well as the support needed to execute the initiatives identified – we were able to accomplish great things in 2022.
Performance
To implement process improvements, business modernization and cost-savings, SEPTA has identified 140 performance-based initiatives to drive change across the Authority.
Meet the Team
- Senior Director of Budgets and Transformation – Erik Johanson
- Deputy Transformation Officer, Org Health – Ayanna Matlock
- Deputy Transformation Officer, Performance – Emily Addis
- Data Analyst, Organizational Health – Benjamin Aitoumeziane
Workstream and Workstream Leads
The initiatives are broken down into 6 Workstreams with dedicated Workstream Leads to ensure initiatives within their area are progressing as planned. Ensuring effective communication, monthly meetings are held to hear from Leaders of the Workstream through updates to schedules and key performance indicators (KPIs). It also provides an opportunity to discuss challenges and barriers initiative owners might be facing. Transformation Office is here to help minimize obstacles and offer encouragement.
Corporate
Workstream Leads:
Erik Johanson
Robin Deveney
Human Resources
Workstream Leads:
Victoria Watts Trotman
Danetta Bullock
Operations
Workstream Leads:
Roseann Coppola
Alexandra Bonecorse
Organizational Health & Communications
Workstream Lead:
Ayanna Matlock
Procurement & Inventory Management
Workstream Leads:
Frank Zervos
Mike Wright, Jr.
Real Estate
Workstream Leads:
Michael Daniels
Kimberly Demps
Progress
SEPTA remains dedicated to serving as a responsible steward of public resources and fostering a culture of innovation and accountability. Through the E&A Program, SEPTA aims to position itself as a leader in the transit industry, delivering exceptional service to employees and the communities it serves. SEPTA recognizes that a combination of gradual improvements and large-scale transformations are critical to achieving the program’s goal of $102 million in recurring annual benefits. The second year of implementation has recognized $50.2 million in recurring annual benefits.
The initiatives of the E&A Program leverage both best practices and change management strategies to enhance SEPTA’s capabilities. These range from implementing new ways of working, to new strategies for recruiting, training, and retaining people.
Case Studies
Building a Lifestyle Transit Network
As part of our 12-year capital investment program, we’re making stations accessible, acquiring new vehicles, investing in communications and upgrading services for our buses, Metro and rail to deliver on our vision of easy to use, frequent and integrated transit.
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