Most Asked Questions
Pets can only be on SEPTA property in standard sturdy pet carriers. Pet carriers must be nonobstructive. The animal cannot be disruptive. This includes companion animals, therapy, comfort, mental health, or emotional support animals.
Service animals can ride on-board SEPTA.
Strollers may be in the open position while riding, boarding and exiting SEPTA vehicles, except trolleys. The priority seating area must be vacated to allow a person with disability to board and ride.
Open strollers are not permitted on trolleys due to accessibility constraints.
See SEPTA’s stroller guidelines and tips for traveling with children.
SEPTA stations do not have lockers.
Many Regional Rail stations have bicycle racks. Information about stations can be found here.
Bicycles are allowed on most SEPTA vehicles. Some vehicles only allow bicycles during certain parts of the day. Information can be found on the Bike & Ride page.
There are public charging ports on our newest 3000-series buses located under the seats. We also have outlets at our Center City Regional Rail stations where you can charge devices. There are no public charging ports on our Regional Rail vehicles, subway/elevated trains, or on our older buses.
Select SEPTA stations have Xfinity WiFi hotspots. With a wireless-equipped device, search for or choose the wireless network named xfinitywifi.
Open a web browser and enter a web address. You’ll be greeted by a sign-in landing page.
Enter your account username and password to sign in if you have an Xfinity account. Customers without an Xfinity account may choose the free SEPTA option and agree to the terms.
Call SEPTA Customer Service at 215-580-7800. If you know where you lost your item, let us know. You will be sent to the right district’s lost and found.
Reach out directly to Transit Police Dispatch through the Transit Watch app, available for Mac IOS and Android. Watch for messages when you file a report in case Dispatch has any questions. You can also call SEPTA Transit Police at 215-580-8111, or text them at 215-234-1911.
If you witness an assault or act of violence towards SEPTA operators or transit employees, contact SEPTA Transit Police. By doing so, you may become eligible for a reward of up to $1,000* for individuals who furnish information instrumental in identifying the culprits.
Learn more about SEPTA’s Operator Assault Campaign.
SEPTA buses are ADA accessible. Certain subway/elevated and Regional Rail stations are also ADA accessible. ADA accessible stations are indicated by a wheelchair icon on our schedules. We are working to update trolleys to make them ADA accessible.
Helpful Information
You can use the SEPTA app, Trip Planner, or call 215-580-7800 for Customer Service and for help planning your trip.
With our Trip Planner, you may plan your travel on Bus, Subway, Trolley, or Regional Rail services.
- Enter your starting point or address.
- Enter your ending point or address.
- Enter the date and time of your trip.
Trip Planner will show you route options, travel time, and return trip information.
Chat Online
Chat Hours are 7 am – 7 pm weekdays and 8 am – 5 pm weekends.
SEPTA’s Chat Now can connect you live with a Customer Service agent.
We ask customers to keep their questions short to allow our agents to handle as many questions as possible. For more complicated inquiries, concerns, or complaints, we recommend our Comment Form.
Yes. They are in the Maps section.
Alerts, Advisories and Detours show problems that might be on your path.
Alerts: unexpected changes in route service that are happening right now.
Advisories: planned and temporary schedule or service changes that are happening soon. Advisories can be short (1 – 2 weeks) or long (3 months – 2 years). Customer Notices will remind you of planned, longer changes.
Detours: planned or unexpected changes because of construction, events, weather, and more. Changes for a planned detour could also be a Travel Advisory.
Passes, Cost, Key Questions
There are many ways to pay for SEPTA, depending on which networks you use and how often you ride. Contactless payment, SEPTA Key cards, which offer Passes for multiple trips as well as Travel Wallet to pay as you go, and cash are all available. Learn more about ways to pay to ride SEPTA.
You can purchase a SEPTA Key card at a fare kiosk or at select retail locations. It costs $4.95 to buy a SEPTA Key card, but this cost is refunded if you register the card at septakey.org.
Different networks have different fares, ranging from $2 (base fare on Bus and Metro) to $10 (maximum fare on Regional Rail). Learn more about Bus and Metro, Regional Rail and SEPTA Access (formerly CCT Connect) pricing.
Yes! SEPTA accepts contactless payment (credit/debit card or Apple/Google/Samsung Pay) for travel on Bus and Metro. If you use the same card, you also get the same transfers you would with a SEPTA Key card. Contactless payment on Regional Rail is coming soon.
SEPTA Regional Rail has fare zones, so the price depends on how far you ride. Just like Bus and Metro, you must tap on when you enter. For Regional Rail, you must also tap off when you exit the platform or station. Some stations have ticket offices, and all trains have conductors on board who can sell you a ticket with cash or credit card. However, there is a discount for paying before you board. Learn more about Regional Rail fare zones.
You can use Contactless payment on Bus and Metro to pay for individual trips as you go. You can also purchase a SEPTA Key card and load it with a 1 or 3-day Convenience or FleX Pass to get discounted bundles of trips. Learn more about SEPTA Key Pass options.
To pay for individual trips as you go, you can use Contactless payment, or purchase a SEPTA Key card and load it with funds on the Travel Wallet. The price per ride and free transfers are the same for both options. Note: Contactless payment is currently available on Bus and Metro, and is coming soon to Regional Rail. Cash is also an option on all networks, but will cost you a little more.
If you use SEPTA every day, check out the Weekly and Monthly pass options available to load onto your SEPTA Key card. You can also tap to pay for individual trips as you go, either with the Travel Wallet option on your SEPTA Key card, or Contactless payment. SEPTA also offers Partner discount programs for employers and schools.
If you have registered your SEPTA Key card, you can get it replaced at no charge and your old funds and passes will be transferred to your new card. Learn more about how to report lost/stolen/defective cards.
The SEPTA Key card is designed to be used by one person. However, you can register it and enable a multi-rider feature that allows up to five riders to use a single Key card.
Discounts
Yes! Free and discounted pass options are available for students K-12, university students, seniors and riders with disabilities.
SEPTA’s Key Advantage UPass is a universal transportation benefit program which offers colleges and universities the ability to purchase deeply discounted All-Access passes for students. Passes are purchased electronically and loaded onto participants’ Key cards. The monthly retail value of this pass is $204.00. Through UPass, participants receive up to an 80% discount on their passes. Learn more here.
SEPTA’s Key Semester Pass is an opt-in transportation benefit program which offers discounted semester fare products to colleges and universities to load onto their students’ Key cards. Learn more here.
Learn more about the SEPTA Key Partner programs here.
The SEPTA Key Advantage program allows employers and colleges/universities the ability to purchase deeply discounted All-Access Passes for employees and students.
SEPTA also offers a SEPTA Key Commuter program. The opt-in benefit program offers monthly fare products and Travel Wallet for employees and college/university students.
Learn more about the SEPTA Key Partner Programs here.
If your card is lost or stolen, call SEPTA Key Customer Service at 855-567-3782. Customer Service can help you from 8 am to 5 pm.
Replacement cards cost $5.00 for the first card and $25.00 for every card after that. Mail the fee to the address below and a new card will be sent by mail.
SEPTA
P.O. Box 824833
Philadelphia, PA 19182-4833
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