Frequently-Asked Questions

Most Asked Questions

Pets can only be on SEPTA property in standard sturdy pet carriers. Pet carriers must be nonobstructive. The animal cannot be disruptive. This includes companion animals, therapy, comfort, mental health, or emotional support animals.

Service animals can ride on-board SEPTA.

Strollers may be in the open position while riding, boarding and exiting SEPTA vehicles, except trolleys. The priority seating area must be vacated to allow a person with disability to board and ride.

Open strollers are not permitted on trolleys due to accessibility constraints.

See SEPTA’s stroller guidelines and tips for traveling with children.

SEPTA stations do not have lockers.

Many Regional Rail stations have bicycle racks. Information about stations can be found here.

Bicycles are allowed on most SEPTA vehicles. Some vehicles only allow bicycles during certain parts of the day. Information can be found on the Bike & Ride page.

There are public charging ports on our newest 3000-series buses located under the seats. We also have outlets at our Center City Regional Rail stations where you can charge devices. There are no public charging ports on our Regional Rail vehicles, subway/elevated trains, or on our older buses.

Select SEPTA stations have Xfinity WiFi hotspots. With a wireless-equipped device, search for or choose the wireless network named xfinitywifi.

Open a web browser and enter a web address. You’ll be greeted by a sign-in landing page.

Enter your account username and password to sign in if you have an Xfinity account. Customers without an Xfinity account may choose the free SEPTA option and agree to the terms.

Call SEPTA Customer Service at 215-580-7800. If you know where you lost your item, let us know. You will be sent to the right district’s lost and found.

Reach out directly to Transit Police Dispatch through the Transit Watch app. Watch for messages when you file a report in case Dispatch has any questions. You can also call SEPTA Transit Police at 215-580-8111, or text them at 215-234-1911.

If you witness an assault or act of violence towards SEPTA operators or transit employees, contact SEPTA Transit Police. By doing so, you may become eligible for a reward of up to $1,000* for individuals who furnish information instrumental in identifying the culprits.

Learn more about SEPTA’s Operator Assault Campaign.

SEPTA buses are ADA accessible. Certain subway/elevated and Regional Rail stations are also ADA accessible. ADA accessible stations are indicated by a wheelchair icon on our schedules. We are working to update trolleys to make them ADA accessible.

Helpful Information

You can use the SEPTA app, Trip Planner, or call 215-580-7800 for Customer Service and for help planning your trip.

With our Trip Planner, you may plan your travel on Bus, Subway, Trolley, or Regional Rail services.

  1. Enter your starting point or address.
  1. Enter your ending point or address.
  1. Enter the date and time of your trip.

Trip Planner will show you route options, travel time, and return trip information.

Chat Online

Chat Hours are 7 am – 7 pm weekdays and 8 am – 5 pm weekends.

SEPTA’s Chat Now can connect you live with a Customer Service agent.

We ask customers to keep their questions short to allow our agents to handle as many questions as possible. For more complicated inquiries, concerns, or complaints, we recommend our Comment Form.

Yes. They are in the Maps section.

Alerts, Advisories and Detours show problems that might be on your path.

Alerts: unexpected changes in route service that are happening right now.

Advisories: planned and temporary schedule or service changes that are happening soon. Advisories can be short (1 – 2 weeks) or long (3 months – 2 years). Customer Notices will remind you of planned, longer changes.

Detours: planned or unexpected changes because of construction, events, weather, and more. Changes for a planned detour could also be a Travel Advisory.

Passes, Cost, Key Questions

The FleX Pass is a one-day ticket that is good for up to 10 trips on any SEPTA system. Going into or out of New Jersey costs more. Learn about the different FleX Passes and other fare products here.

A Quick Trip is the same as paying cash for a single-ride fare for one person (no transfers). All Quick Trips must be swiped at the turnstile. On Transit, it’s currently only available for use on the Market Frankford and Broad Street Lines (not good for use on buses at any time). You may have noticed that the turnstiles no longer accept coins (cash or Tokens) so a Quick Trip must be purchased at a Market Frankford Line [L] or Broad Street Line [B] Fare Kiosks; it will also be available at select City Trolley Stations and at 69th Street and Norristown Transportation Centers when the turnstile farelines go into operation at these locations.

A Quick Trip is only valid for use the same service day as it is purchased but it can be used at any Market Frankford and Broad Street Station so you can purchase 2 Quick Trips for round trip travel – but you don’t receive any discounted fare.

All price information can be found here. Information about our reloadable pass card, called SEPTA Key, for repeated riders can be found here.

Conductors accept cash, credit, and debit cards on the train. If you are getting on a train in Center City, you can buy a Quick Trip ticket from a station fare kiosk. Quick Trip tickets are only good for a one-way trip.

Center City Stations:

  • Jefferson Station
  • Suburban Station
  • Penn Medicine Station
  • William H. Gray 30th III Street Station
  • Temple University Station

Load your key card in the following ways:

  • in the SEPTA App
  • at
  • at a SEPTA Key kiosk
  • at a sales office
  • by calling the SEPTA Key Contact Center at 1-855-567-3782
  • at an independent retailer. You can find a full map of physical locations here.

If your Key card does not work, stop by one of the places below. Someone can test your card for you.

  • 1234 Market St. (SEPTA Headquarters)
  • 15th St. Station
  • Jefferson Station
  • Suburban Station
  • William H. Gray III 30th St. Station (up the ramp in the SEPTA Regional Rail area)
  • 69th St. Transportation Center
  • Frankford Transportation Center
  • Olney Transportation Center

If your card has no physical damage and the chip does not scan, you can get a new card for free at any of these locations.


Learn about the Senior Fare Program here. Learn about the Reduced Fare Program for riders with disabilities here.

SEPTA’s Key Advantage UPass is a universal transportation benefit program which offers colleges and universities the ability to purchase deeply discounted All-Access passes for students. Passes are purchased electronically and loaded onto participants’ Key cards. The monthly retail value of this pass is $204.00. Through UPass, participants receive up to an 80% discount on their passes. Learn more here.

SEPTA’s Key Semester Pass is an opt-in transportation benefit program which offers discounted semester fare products to colleges and universities to load onto their students’ Key cards. Learn more here.

Learn more about the SEPTA Key Partner programs here.

The SEPTA Key Advantage program allows employers and colleges/universities the ability to purchase deeply discounted All-Access Passes for employees and students.

SEPTA also offers a SEPTA Key Commuter program. The opt-in benefit program offers monthly fare products and Travel Wallet for employees and college/university students.

Learn more about the SEPTA Key Partner Programs here.

If your card is lost or stolen, call SEPTA Key Customer Service at 855-567-3782. Customer Service can help you from 8 am to 5 pm.

Replacement cards cost $5.00 for the first card and $25.00 for every card after that. Mail the fee to the address below and a new card will be sent by mail.

P.O. Box 824833
Philadelphia, PA 19182-4833

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