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Key Performance Indicator (KPI) Dashboard

Our agency-wide key performance indicators (KPIs) show us if SEPTA’s Five-Year Strategic Plan Fiscal Years 2027 through 2031: From Back-to-Basics to Best-in-Class is working. They help us track our progress and make results easy to see and measure. Learn more about the way we’re building on progress.

Each KPI is linked to a specific target. We focus on results that matter most to our employees, our riders, and our funding partners. Using these measures allows SEPTA to see how we improve over time. KPIs also help us stay open and honest about our work. We will check our progress regularly and share updates with our employees and the public.

Employee Satisfaction

Employee satisfaction score

This KPI is in development. No metrics are currently available.

Transit Worker Assaults

Overall assault count on non-police employees per 10 million passenger trips

Safe Operating Record

Systemwide collisions per 1 million vehicle revenue miles

Training Success Rate

Percent of candidates completing training pipeline successfully

Customer Satisfaction

Overall customer satisfaction score

On-Time Performance

Percent of schedule timepoints delivered on time (by mode)

Part 1 Crimes

Reported Part 1 crimes per 10 million passenger trips

Fare Evasion Rate

Percent of trips where fare payment is evaded

Systemwide Ridership

Systemwide average weekday ridership as unlinked passenger trips

Availability of Real-Time Information

Where 100% availability means full information on every trip, everywhere customers expect to find it.

Elevator and Escalator Availability

Percent of elevators and escalators available across system

Percent of Schedule Service Delivered

Percent of scheduled trips delivered

Revenue Recovery

Ratio of systemwide self-generated operating revenue to total operating costs

Revenue from Non-Fare Sources

Monthly sum of self-generated revenue minus farebox revenue

Operating Costs per Revenue Hour

Total operating cost per revenue hour for fixed-route modes (excludes SEPTA Access)

KPI Target will be set based on 2026 PennDOT Performance Review.

Passengers per Revenue Hour

Total passengers per revenue hour for fixed-route modes (excludes SEPTA Access)

KPI Target will be set based on 2026 PennDOT Performance Review.

Operating Costs per Passenger

Total costs per unlinked passenger trip for fixed-route modes (excludes SEPTA Access)

KPI Target will be set based on 2026 PennDOT Performance Review.

Operating Revenue per Revenue Hour

Total revenue per unlinked passenger trips for fixed-route modes (excludes SEPTA Access)

KPI Target will be set based on 2026 PennDOT Performance Review.

Capital Spend as a Percent of Forecast

Capital dollars spent versus programmed each fiscal year

The target is plus or minus 5% of the programmed value.

Mean Distance Between Failure (MDBF)

Average distance a vehicle travels between technical failures

Percent of Fleet Above Useful Life Benchmark

Percent of SEPTA vehicles that meet or exceed FTA’s useful life benchmark

The target for bus, trolleybus, and demand response is 0%.

Speed Restrictions

Percent of track miles subject to speed restrictions