Customer Experience Upgrades Headed to Philadelphia’s Suburban Station

Customer Experience Upgrades Headed to Philadelphia’s Suburban Station

Free gigabit speed Wi-Fi, interactive wayfinding and device charging coming through innovation partnership between SEPTA and Intersection

Enhancing the journey for Philadelphians, commuters and visitors in one of the busiest transit hubs in the city, the Southeastern Pennsylvania Transportation Authority (SEPTA) and Intersection are teaming up to deliver new digital services-Wi-Fi, interactive information kiosks and device charging-to customers in Suburban Station.

The more than 25,000 customers who are served by Suburban Station each day now have access to free gigabit high-speed Wi-Fi, ten new interactive kiosks that offer real-time transit information, interactive wayfinding and maps, and two device charging stations that will be installed soon.

In addition to the Suburban Station upgrades, Intersection will deploy nearly 300 new interactive digital displays with real-time train updates across subway and commuter rail lines. This initiative will provide riders with information to ease their commutes and advertisers with more opportunities to reach their audiences.

“We are delighted that this partnership brings huge benefits to our riders at no cost to taxpayers,” said SEPTA’s General Manager, Jeffrey D. Knueppel. “From high-speed Wi-Fi to device charging, to interactive directions, to better access of real-time information and alerts-it’s a win-win to continually think about how we can modernize our customers’ experiences.”

“Our mission at Intersection is to ease and enrich people’s journeys through their cities, and this partnership with SEPTA does exactly that at zero cost to SEPTA or its customers.” added Scott Goldsmith, President, Cities and Transit, at Intersection. “Together with SEPTA and our transit partners around the country, we look forward to finding new and innovative ways to bring critical value to customers, cities and brands.”


The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth largest public transportation system in the United States, with an average weekday ridership of approximately 1.1 million. It covers a 2200 square mile region serving city and suburban communities across five counties (Philadelphia, Bucks, Chester, Delaware and Montgomery Counties) and select destinations in the State of Delaware and New Jersey. The Authority is directly responsible for managing and operating all modes of transportation. The system is comprised of 145 fixed routes – bus, trolley, trackless trolley, high speed rail, and regional rail, and ADA Paratransit and Senior Shared Ride services. SEPTA Service operates from 282 regional rail and high speed stations, and transportation centers with a complement of 2700 revenue vehicles.

About Intersection

Intersection is at the forefront of the smart cities revolution, improving the experience of public places through technology that provides connectivity, information, and engaging content and experiences. With award-winning products like LinkNYC, the largest and fastest free public Wi-Fi network in the world, Intersection connects the digital and physical worlds, enhancing people’s journeys through their cities and offering brands the opportunity to drive more relevant and engaging advertising, rooted in real-world location and physical context. Intersection partners with cities, transit systems, airports, and real estate developments around the globe, as well as advertisers seeking to reach audiences on a global, national, or local scale. Intersection is backed by Alphabet through its urban technology company Sidewalk Labs. Learn more at