Community Outreach

SEPTA Ambassador for New Bus Network

The creation of the New Bus Network was the result of one of the most extensive community engagement efforts in SEPTA’s history.

Rider input played an essential role in shaping the way we decided to make improvements to the bus network. Throughout the New Bus Network process, we gathered extensive feedback from the community through both in-person and virtual events.

This collaborative approach ensures that the New Bus Network reflects the needs and priorities of the people who use it every day. The result is a plan for a more responsive, accessible system shaped directly by the voices of the communities it serves.

Community Engagement to Date

577 Public Outreach and Engagement Activites

44 Virtual Webinars

14 Public Hearings

More than 3.9M Website Visits, App Reach, Social Media Views

4.5M Broader Media Audience through Radio, Online, Television

Nearly 49,000 rider engagement touchpoints, including 1,009 in Spanish and 609 in Mandarin Chinese