Appointments are strongly encouraged to obtain and renew Reduced Fare cards.
Reduced Fare
Riders with disabilities are eligible to apply for a Reduced Fare card. After adding funds to the card’s Travel Wallet, riders are eligible to receive a half fare discount on SEPTA service.
The Reduced Fare card provides the following benefits:
- Half fare travel on SEPTA services
- Two free transfers on buses and SEPTA Metro ([T] Subway-Surface Trolleys, [B] Broad Street Line, [L] Market-Frankford Line, [M] Norristown High Speed Line) within 120 minutes of first tap
Transfers occur when a rider takes a single one-way trip and then changes to a different line or service within two hours of that trip.
Funds can be added to the Reduced Fare card’s Travel Wallet at these locations:
- All SEPTA Sales Offices in Center City
- Fare Kiosks at all [L] Market-Frankford Line and [B] Broad Street Line stations, select bus loops and all Regional Rail Center City stations
- Key Customer Service Center at 855-567-3782 (with credit or debit card only)
- Online at www.septakey.org (with credit or debit card only)
SEPTA Reduced Fare cards require periodic renewal. The expiration date for the current card is printed on the front upon issuance.
Reduced-Fare Program Application, English (PDF)
Application & Renewal
Appointments are strongly encouraged to obtain and renew a SEPTA Reduced Fare card. Appointments may be made by phone or online.
- By phone: Call 215-580-7145. Press 6.
- Online: Visit the scheduling calendar and select a date and time.
Walk-ins are accepted Monday to Friday, from 8 am to 4:45 pm. Walk-in customers are not guaranteed same-day service.
If needed, your appointment may include getting your picture taken for the card.
Bring your completed application to one of these locations:
SEPTA Headquarters
1234 Market Street
Philadelphia, PA
Monday – Friday
8 am-noon or 1-5 pm
SEPTA Accessible Travel Center
Suburban Station, Room 109
16th St. & JFK Blvd
Philadelphia, PA
Monday – Friday
8 am-4:30 pm
Using the Reduced Fare Card
To use the card on SEPTA, tap at the farebox or turnstile for travel on buses, trolleys or to enter station areas, just as you would with a regular SEPTA Key card.
Tap on and off for travel on Regional Rail Trains. Train conductors may ask you to tap your card on their reader for validation.
Pass Programs
The better value for customers depends on their needs.
Replacing Lost or Stolen Cards
Call the Key Customer Call Center at 855- 567-3782 immediately to report a lost or stolen card. The representative you speak to will provide information on how to replace the card.
The cost to replace your first card is $5. Any additional card after the first replacement is $25.
Print & fill out the replacement card form PDF then mail it to SEPTA’s PO Box with a check/money order. A replacement card will be mailed directly to you in 3 – 4 weeks.