Customer Service – Southeastern Pennsylvania Transportation Authority

Reach Out For Help

SEPTA is committed to consistently deliver a positive Customer Experience! We are driven by our customers and fueled by their expectations.

Give us a Call

Hours:
Mondays – Fridays 7 am – 7 pm
Saturdays – Sundays 8 am – 5 pm

Phone:
215-580-7800 – English, En espanol disponible and other languages

Our multilingual line can help you in more than 200 languages. We help LEP (Limited English Proficient) callers with an interpreter and a SEPTA team member.

TDD/TTY: 215-580-7853

Chat Online

Hours:
Mondays – Fridays 7 am – 7 pm
Saturdays – Sundays 8 am – 5 pm

For brief questions, use our Chat Now to speak with a SEPTA team member.

Use Our Comment Form

Send your questions or concerns to us with our comment form.

Responses may take two to four business days.

File a Safety or Incident Report

Send a report directly to transit police.

Click here for a list of our social accounts for alerts, news, and SEPTA Key help.

#SEPTA

Visit a Customer Service/Welcome Center Location

Hours:
Mondays – Fridays 8 am – 5 pm, unless otherwise noted

Services:

Travel Information
Lost and Found Information
Complaints Accommodations
Visitor Information
Fare Information

SEPTA Headquarters 1234 Market Street

69^th Street Transit Center

30^th Street Market-Frankford Line [L] Station | Temporarily closed due to construction

Norristown Transit Center

Frankford Transit Center

15^th Street / City Hall Station Complex (concourse)

Olney Transit Center

Walnut-Locust Station (concourse)

Regional Rail Passenger Services

Service questions and travel information is available during hours of operation

Jefferson Regional Rail Station

Suburban Regional Rail Station

William H. Gray III 30th Street Station

Mailing Address

Customer Service
1234 Market Street
4^th Floor
Philadelphia, PA 19107

More Resources

CCT Connect Customer Service

Hours:
Mondays – Fridays 8 am – 5 pm

Customer Service: 215-580-7800
TDD/TTY: 215-580-7712

Transit Police

Emergency: 215-580-8111
Non-Emergency: 215-580-4487, police@septa.org
Administrative: 215-580-3641

Lost & Found

Items found on SEPTA vehicles or property are turned in by our team members at the end of each day. Items are logged and tagged. If the item has contact information, we will notify the customer so it can be retrieved.

Most items are kept for 30 days. We cannot keep perishable items such as food.

Regional Rail Lost & Found: 215-580-5740
All Other Lost & Found: 215-580-7800

For requests for public records under the Pennsylvania-Right-to Know Law (Act 3 of 2008):

SEPTA requires completion of the statewide recognized Standard RTKL Request Form for the submission of all requests for public records to the Authority. The RTKL does not require SEPTA to act upon anonymous requests. In order to qualify as a written request for purposes of the RTKL and SEPTA policy, the completed form must contain (at minimum) the (i) name of the requester; (ii) mailing address of the requester (i.e., physical street address or post office box number); and (iii) records being sought, identified or described with sufficient specificity to allow SEPTA to ascertain which records are being requested.

Standard RTKL Request Form link: Standard RTKL Request Form (PDF)

The completed Standard RTKL Request Form should be sent to SEPTA via either its dedicated RTKL mailbox (openrecordsofficer@septa.org) or headquarters building as follows:

Open Records Officer
c/o Office of General Counsel
1234 Market Street
5^th Floor
Philadelphia, PA 19107