SEPTA is making a change to the way we communicate about bus, trolley (T, G, D) and M (Norristown High Speed Line) cancellations on our digital platforms to make it simpler for riders to find specific and useful information for their trips. Right now, we do this in two ways:
- Through alerts like these: “Due to operator unavailability, scheduled trips are subject to delays and cancellations between X and Y time.”
- Through real-time info: Since Fall 2024, SEPTA has been more consistently sharing information about which individual bus and trolley trips are canceled in the real-time data available on SEPTA.org, the SEPTA app and all third-party apps.
Starting Monday, February 9, we are discontinuing the use of the alert method. No information is going away! We’re just betting you’d rather just know whether your bus is coming.
While the generic “subject to delays and cancellations” text-based alerts were once the best way to communicate that your bus might be canceled, now that we can tell you specifically, we are putting them to rest. This also aligns with our broader efforts to simplify and streamline our alerts, so riders get the most important information, when and where they need it.
How to Find Bus, Trolley & M Cancellation Information:
On SEPTA.org, canceled trips are shown with a strike-through and the word “canceled” on Schedule pages, and canceled trips will not show on the real-time map or as trip results in the trip planner.
Third-party apps, including Google Maps, Apple Maps and Transit, also receive all bus, trolley and M cancellation data from SEPTA, so riders should be able to find identical information regardless of their preferred platform.
Have questions or concerns? Our Customer Service team (215-580-7800) is available for support.