SEPTA Access

Potential Strike Information

While SEPTA and TWU Local 234 continue contract negotiations, we want to keep our Access & Paratransit riders informed of how their service may be impacted in the event of a strike.

• SEPTA Paratransit will continue to operate as normal
• The Senior Fare card and Reduced Fare card processing center will be open at the Accessible Travel Center (1601 JFK, Room 109). Walk ins and appointments will be available at this location only
• 1234 Market Concourse will be closed
• Riders can continue to use their local legislation office for Senior Fare card applications and renewals
• During a strike, all ADA assessments will be cancelled and rescheduled when service resumes

The SEPTA Access (formerly known as CCT Connect) program provides paratransit service for individuals with disabilities and senior citizens.

SEPTA Access services are provided by contract carriers who give rides to customers, train their drivers, and maintain vehicles. SEPTA oversees the carriers and provides centralized driver training. SEPTA also manages reservations, scheduling, and service monitoring for Philadelphia, Bucks, Chester, Delaware and Montgomery counties.

Programs

• ADA Paratransit Service
• ADA Paratransit for Visitors
• Shared-Ride Program
• Senior Ride Free
• Reduced Fare

SEPTA Access paratransit is public transportation regulated by state and federal agencies, including the Federal Transportation Administration (FTA) and the Pennsylvania Department of Transportation (PennDOT). SEPTA Access is not a taxi service, medical transport or “special care” service. You should plan to share the vehicle with other customers.

• Vehicles are not equipped with car seats, wheelchairs or attendants.
• There is no same-day or emergency service.
• You cannot choose your driver or vehicle, or specify the route taken by the vehicle.

Using Services

• Eligibility and Registration
• How To Use SEPTA Access
• Personal Care Attendants
• What are Standing Orders?
• Frequently Asked Questions
• Policies

Fares and Discounts

View our Fares page for detailed information about SEPTA Access pricing. ADA Paratransit customers may register a Personal Care Attendant to ride with them at no additional cost. SEPTA offers free or discounted rides for SEPTA Access customers on its fixed-route services.

With the exception of Regional Rail trips outside of Pennsylvania, senior citizens ride free on SEPTA with a SEPTA Key Senior Fare card. For travel to or from stations in New Jersey or Delaware, the cost is 50% of weekday fare for seniors with a valid Senior Fare card.

Riders with disabilities can apply to travel at a discounted rate on all SEPTA services with a SEPTA Key Reduced Fare card or PA Disability Transit ID card.

Advisory Partners

• Advisory Committee for Accessible Transportation
• Philadelphia Shared-Ride Program Advisory Council