SEPTA moves the Southeastern Pennsylvania region forward by providing safe, reliable and accessible transit choices for everyone. In every decision we make, safety is paramount. We are an industry leader in health and safety initiatives for our employees, our riders and our community because we are disciplined in our thoughts and actions.
Learn more about SEPTA and our mission.
SEPTA Transit Police
For 24/7 emergencies, security information or to report a crime on our system
System Safety
Dedicated to the adherence and application of an adaptive Safety Management System
SCOPE Program
Address safety, security, and the challenges of the vulnerable population on our system
SEPTA Bus Operator Safety
From increased Transit Police presence to advanced tech, SEPTA is investing in the safety of our bus operators
Emergency Hotlines
- Emergencies: 911 or SEPTA Transit Police, 215-580-8111
- Text-a-Tip: 215-234-1911
- Mental Health Support: Dial or text 988
- Emergency Housing Support: 215-232-1984
Non-Emergency Inquiries
Customer Service may be reached by phone, chat, web form, social media, in person or by mail. See all contact information.
SEPTA Safety News
SEPTA Continues to Enhance Safety & Security Efforts
Despite the funding crisis that SEPTA is facing, the Authority remains laser-focused on improving safety and security on the system. Thanks to these efforts…
Read more of our latest Safety Press Releases
Follow us on X for Safety Tips & Information
Report Problems using the SEPTA App
The “Help” tab on the SEPTA App lets you report incidents in seconds. The SEPTA App is available for iOS and Android.
- Call for emergency services.
- Report a problem by phone or text.
- Submit a photo or video of an incident.
- Be contacted by SEPTA Police to obtain additional information.
- The Transit Watch App is still available for download and use, but all these functionalities are available in the “Help” tab of the SEPTA App.