Title VI Notice
The Southeastern Pennsylvania Transportation Authority (SEPTA) is committed to providing non-discriminatory transportation services to all of its passengers and potential passengers. SEPTA prohibits discrimination in all of its programs and services on the basis of race, color and national origin.
Any person who is, or seeks to be a patron of any SEPTA public vehicle shall be given the same access, seating, and other treatment with regard to the use of such vehicle as other persons without regard to their race, color or national origin.
No person or group of persons shall be discriminated against with regard to the routing, scheduling, or quality of transportation service furnished by SEPTA on the basis of race, color or national origin.
Spanish: Aviso Público del Título VI | Formulario de Queja del Título VI
Simplified Chinese: 简体中文: 第六章（Title VI）公告 | 简体中文: 第六条投诉表格 (Title VI)
Traditional Chinese: 繁體中文: 第六章（Title VI）公告 | 繁體中文: 第六條投訴表格 (Title VI)
Any person who believes that they have individually or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color or national origin may file a complaint with SEPTA. A written complaint must be filed within 180 days after the date of the alleged discrimination. All complaints should be signed and include contact information. You may file a written complaint with SEPTA Customer Service Department, 1234 Market Street, 4th Floor, Philadelphia, PA 19107, or via the Customer Service page on the SEPTA website.
Call SEPTA Customer Service at (215) 580-7800 to make a complaint via phone, request additional information about SEPTA’s Title VI obligations, or obtain this notice in other languages. To view or print this page in other languages, use the language translation tool in the top right corner.
A complaint may be filed directly with the Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor – TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.
A copy of the Title VI complaint form in PDF format is available for download in English, Spanish (Español), Simplified Chinese (简体中文: 第六条投诉表格 (Title VI)) and Traditional Chinese (繁體中文: 第六條投訴表格 (Title VI)).
Americans with Disabilities Act (A.D.A.)
The Americans with Disabilities Act (A.D.A.) was established in 1990. The A.D.A. is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation and all public and private places that are open to the public. The law’s purpose is to ensure that people with disabilities have the same rights and opportunities as everyone else. The A.D.A. gives civil rights protections to individuals with disabilities like those provided to individuals on the basis of race, color, sex, national origin, age and religion. It guarantees equal opportunity for individuals with disabilities in public accommodations, employment, transportation, state and local government services and telecommunications.
This procedure covers all formal complaints and informal complaints filed by an individual or group of individuals relating to any program or activity administered by Southeastern Pennsylvania Transportation Authority (SEPTA) as to sub-recipients, consultants and contractors. Intimidation or retaliation of any kind is prohibited by law. These procedures do not deny the right of the Complainant to file formal complaints with other state or federal agencies or to seek private counsel.
Spanish: Aviso Ley de Estadounidenses con Discapacidades | Formulario de quejas de la ADA
Simplified Chinese: 简体中文:《美国残疾人法案（A.D.A.）》公告 | 简体中文: 美国残疾人法案（ADA）投诉表格
Traditional Chinese: 繁體中文:《美國殘疾人法案（A.D.A.）》公告 | 繁體中文: 美國殘疾人法案（ADA）投訴表格
A copy of the Americans with Disabilities Act complaint form in PDF format is available for download in English, Spanish (Español), Simplified Chinese (简体中文: 美国残疾人法案（ADA）投诉表格) and Traditional Chinese (繁體中文: 美國殘疾人法案（ADA）投訴表格).
Reasonable Modification Notice
SEPTA service will make reasonable modifications to policies and practices to ensure program accessibility subject to several government exceptions.
You may submit a request for a reasonable modification regarding accessibility or contact the SEPTA Customer Service Department:
- By mail at 1234 Market Street, 4th Floor, Philadelphia, PA 19107.
- Or by telephone at (215) 580-7800
Please note SEPTA may deny any requested modification if:
- The modification will fundamentally alter the nature of service, program, or activity;
- The modification will result in a direct threat to the health and safety of others;
- The individual is able to use the service, program or activity for its intended purpose without the requested modification.
- The modification will result in undue financial or administrative burden on SEPTA.
Pennsylvania Human Relations Act Notice
SEPTA complies with all provisions of the Pennsylvania Human Relations Act. For more information click on the following links:
The Pennsylvania Human Relations Commission (PHRC): www.phrc.pa.gov
The Public Accommodation Provisions Human Relations Act (PDF)