Home > SEPTA’s Mobile App

SEPTA’s Mobile App

Overview

SEPTA’s app for Android and iOS provides a modern design and numerous features that make riding SEPTA easier. The app allows riders to find nearby stops and stations, plan trips using real-time transit data, manage SEPTA Key cards and view applicable service alerts. We’ve also added enhanced trip planning features like “Arrive By” options and better schedule refresh functionality.

Please visit the FAQ section for answers to common questions about the app.

How to Download

The SEPTA app is available for iOS and Android. To download, simply visit the App Store or Google Play Store. 

Note: The app requires iOS 16 or Android 7 (API Level 24) in order to install. 

Features

The SEPTA App has been designed with an intuitive, modern design and features to make a rider’s journey on SEPTA easy, fast and simple.

  • Improved performance and user experience
    A more intuitive experience, now at faster speeds.
  • Think ahead with the Trip Planner
    Plan your next ride without leaving the app.
  • Get all of the Station Details
    View station-specific alerts and schedules.
  • Easily load up your SEPTA Key
    Add funds and manage your SEPTA Key from the app.
  • Get to know SEPTA Metro!
    New letters and colors for our Metro lines fully integrated into the app.
  • Stay in the know with Real Time Info
    Get to-the-minute updates about upcoming routes.
  • Find the closest stop with Nearby
    Easily view (and favorite) nearby stations and routes.
  • Get assistance from your pocket with Help
    Report a concern or contact SEPTA straight from the app.
  • Improved features for riders with accessibility needs
    Including full screen reader compatibility.
  • Report problems using the SEPTA App
    The “Help” tab on the SEPTA App lets you discreetly report incidents, call for emergency services and submit photos/videos of the incident.

FAQ

Because the app was completely redesigned from the ground up, riders’ previously-saved Favorites could not be transferred to the new app. The new functionality and improved design gives you more ways to add favorites, including:

  • Favorite a Trip: Plan a trip using the Trip Planner (“Where to?”) and tap any trip result. Tap the “Favorite” button in the bottom left and give your trip a name (e.g. “Morning Commute”) and the origin/destination pair for your trip will be saved as a Favorite. When you tap this Favorite trip from your Favorites tab, it will show you all your options to complete this journey, and allow you to compare them in real time.
  • Favorite a Schedule: In the Schedules tab, choose a Route, a Direction, a starting and (optional) ending station, then tap the heart in the top right. When you tap this Favorite from your Favorites tab, it will show you the current scheduled and real-time departures on this specific route, between these specific stops/stations.
  • Favorite a Stop/Station: From the “Nearby” tab of the home screen, select a stop/station in the list below the map, or expand the map to tap a station. Not near the station? Search for it in Schedules using the “Search by…” field at the top of the screen. From the station page, tap the heart in the top right. When you tap this Favorite from your Favorites tab, it will show you the next departures from this stop/station, for all routes.

The Schedule results screen provides a similar view to the old “Next-to-Arrive” tab with upcoming departures. This interface shows more information to riders including past trips and previous stops of a trip.

To quickly access all trip options between any two stations regardless of line/route, you can favorite a trip plan between two stations (see “Favorite a Trip” above). Note that you can set mode preferences (e.g. Regional Rail only) when you do a Trip Planner search, and these preferences will hold for the Favorite you save for that trip.

You can also favorite a stop/station (see “Favorite a Stop/Station” above) to see all departures in all directions from that station.

Live vehicle tracking on a map can be found in multiple places within the new app.

  • From the Nearby tab of the home screen, tap a stop or station that serves the route you are looking for, and all routes serving that stop will immediately show up on the map, with real-time vehicle tracking. This is currently the best option to see multiple routes on the map at once.
  • From the Schedules tab, select a route, direction and origin stop/station, tap view schedule and then tap the map button to see that route on the map.

From the Nearby tab of the home screen, tap Expand Map, then pan to move to another area. Tap Redo Search to see station/stop results in this new area.

If you cannot remember your SEPTA Key username, do not create a new account. You will not be able to register your old card with the new account. Please call the SEPTA Key Call Center at 1-855-567-3782 to retrieve your username. One you are logged in on the new app, you should stay logged in and should not have to retrieve your username again unless you log out.

The latest app automatically retrieves the latest schedule info – no more pop ups. To get an up-to-date departure time or location for the schedule or vehicle you’re looking at, just pull to refresh or tap the refresh button on that screen. The app does not currently automatically refresh the data, but we are working to include that in a future update.

How to Provide Feedback

As you use the app, we want to hear your feedback! By sharing your experience, you help us prioritize and resolve challenges in future updates. 

When providing feedback: 

  • Please include the steps taken to arrive at the screen being referenced.
  • Please provide relevant details like route, stop, Key Card ID, and username.

Feedback may be provided in-app by going to Help and tapping the Feedback Form button.