Home > Download SEPTA’s New Mobile App!

Download SEPTA’s New Mobile App!

The new SEPTA app is here

Overview

SEPTA is excited to announce a huge update to SEPTA’s Android and iOS mobile applications – Version 3.0! This is a complete transformation of the mobile experience, implementing a modern design and new features that make riding SEPTA easier. Riders will see major updates to features they rely on along with new features that simplify the journey.

Please visit the FAQ section for answers to common questions about the new app.

How to Download

The new SEPTA app is available for iOS and Android. To download, simply visit the App Store or Google Play Store. 

Note: The new beta app requires iOS 16 or Android 7 (API Level 24) in order to install. 

Beta Users

Thank you to the many riders who participated in the Beta program. Your participation and feedback helped to inform our prioritization of updates to continue improving the app. 

The Beta program is over, and Beta users will no longer have access to the new app and future updates through either TestFlight (iOS) or the Google Play Store Beta Program.  

iOS users can simply visit the App Store and download the new app and it should overwrite the beta version from TestFlight. 

Android users should visit the Play Store and tap the Leave button to remove themselves from the Beta program. After a few minutes, the new app should be available for download. 

We made a number of improvements to the app based on feedback from beta users, including: 

  1. A more interactive Trip Planner Map
  2. Defaulting users to seeing their Favorites (when they have Favorites)
  3. Removing retired Key Cards from view

How to Provide Feedback

As you use the new app, we want to hear your feedback! By sharing your experience, you help us prioritize and resolve challenges in future updates. 

When providing feedback: 

  • Please include the steps taken to arrive at the screen being referenced.
  • Please provide relevant details like route, stop, Key Card ID, and username.

Feedback may be provided in-app by going to Help and tapping the Feedback Form button. 

New Features

The new SEPTA Mobile App has been rebuilt and redesigned with an intuitive, modern design and new features to make a rider’s journey on SEPTA easier, faster and simpler.

  • Improved performance and user experience
    A more intuitive experience, now at faster speeds.
  • Think ahead with the new Trip Planner
    Plan your next ride without leaving the app.
  • Get all of the Station Details
    View station-specific alerts and schedules.
  • Easily load up your SEPTA Key
    Add funds and manage your SEPTA Key from the app.
  • Get to know SEPTA Metro!
    New letters and colors for our Metro lines fully integrated into the app.
  • Stay in the know with Real Time Info
    Get to-the-minute updates about upcoming routes.
  • Find the closest stop with Nearby
    Easily view (and favorite) nearby stations and routes.
  • Get assistance from your pocket with Help
    Report a concern or contact SEPTA straight from the app.
  • Improved features for riders with accessibility needs
    Including full screen reader compatibility.

FAQ

Because the app was completely redesigned from the ground up, riders’ previously-saved Favorites could not be transferred to the new app. The new functionality and improved design gives you more ways to add favorites, including:

  • Favorite a Trip: Plan a trip using the Trip Planner (“Where to?”) and tap any trip result. Tap the “Favorite” button in the bottom left and give your trip a name (e.g. “Morning Commute”) and the origin/destination pair for your trip will be saved as a Favorite. When you tap this Favorite trip from your Favorites tab, it will show you all your options to complete this journey, and allow you to compare them in real time.
  • Favorite a Schedule: In the Schedules tab, choose a Route, a Direction, a starting and (optional) ending station, then tap the heart in the top right. When you tap this Favorite from your Favorites tab, it will show you the current scheduled and real-time departures on this specific route, between these specific stops/stations.
  • Favorite a Stop/Station: From the “Nearby” tab of the home screen, select a stop/station in the list below the map, or expand the map to tap a station. Not near the station? Search for it in Schedules using the “Search by…” field at the top of the screen. From the station page, tap the heart in the top right. When you tap this Favorite from your Favorites tab, it will show you the next departures from this stop/station, for all routes.

The Schedule results screen provides a similar view to the old “Next-to-Arrive” tab with upcoming departures. This interface shows more information to riders including past trips and previous stops of a trip.

To quickly access all trip options between any two stations regardless of line/route, you can favorite a trip plan between two stations (see “Favorite a Trip” above). Note that you can set mode preferences (e.g. Regional Rail only) when you do a Trip Planner search, and these preferences will hold for the Favorite you save for that trip.

You can also favorite a stop/station (see “Favorite a Stop/Station” above) to see all departures in all directions from that station.

Live vehicle tracking on a map can be found in multiple places within the new app.

  • From the Nearby tab of the home screen, tap a stop or station that serves the route you are looking for, and all routes serving that stop will immediately show up on the map, with real-time vehicle tracking. This is currently the best option to see multiple routes on the map at once.
  • From the Schedules tab, select a route, direction and origin stop/station, tap view schedule and then tap the map button to see that route on the map.

From the Nearby tab of the home screen, tap Expand Map, then pan to move to another area. Tap Redo Search to see station/stop results in this new area.

If you cannot remember your SEPTA Key username, do not create a new account. You will not be able to register your old card with the new account. Please call the SEPTA Key Call Center at 1-855-567-3782 to retrieve your username. One you are logged in on the new app, you should stay logged in and should not have to retrieve your username again unless you log out.

The latest app automatically retrieves the latest schedule info – no more pop ups. To get an up-to-date departure time or location for the schedule or vehicle you’re looking at, just pull to refresh or tap the refresh button on that screen. The app does not currently automatically refresh the data, but we are working to include that in a future update.