Waiting for Pickup
Be ready and waiting to board 10 minutes before the scheduled pickup time, and up to 20 minutes after. Each customer has five minutes to board the vehicle.
The driver will leave the vehicle and knock on your door or ring your doorbell. When possible, the Control Center will call you if the driver arrives and does not see you waiting. The best plan is to be ready to leave and near your door.
If you live in an apartment complex, or you’re at a public building (like a hospital or doctor’s office), and the lobby area is far, make sure you give yourself sufficient time. Make sure we have the correct phone number for each leg of your travel.
If you are not ready to board, cannot be located, or decline the trip after the driver arrives, it is considered a no-show. The Control Center may instruct a driver to leave without you if you are not ready. The vehicle will not come back, and your trip will be canceled as a no-show.
Boarding the Vehicle
The operators are required to confirm the identity of customers before boarding, and the customer must show either:
- A CCT Key card
- A CCT ID card
If you do not have your CCT ID card or a valid state ID card, you may use another form of ID temporarily until you get a new CCT ID. Examples include a Medicaid or insurance card, bank card, prescription bottle, a letter addressed to you from a government agency, or a utility bill in your name.
You must pay exact fare for every ride when you board. Drivers are not permitted to make change. If you use a TrailPass or CCT Key card, you must show it to the driver every time you board and keep it with you.
Bags, Parcels, and Large Items
Drivers will assist customers with a maximum of two bags or parcels, which cannot exceed a total weight of 50 pounds. The customer’s guest or Personal Care Attendant may carry two more bags per person.
If you use a shopping cart, it must be folded. Bulky items of any weight and items that pose a safety hazard are not permitted.
Walkers, canes, rollators, manual wheelchairs, motorized wheelchairs, wheelchair strollers, scooters, and other mobility devices are permitted. If your device is powered, it must be charged. Gas-powered devices are not permitted.
As with fixed-route service, you may bring portable oxygen on CCT Connect for personal use.