Home > SEPTA Access > Standing Orders

Standing Orders

SEPTA Access, our paratransit service, was previously known as CCT Connect. Riders should expect to see some old and new terminology used throughout the system during the transition.

A Standing Order, or subscription service, is a pre-scheduled trip to or from the same locations on the same days and times each week. Customers planning to go to the same location at least three days per week or at least one weekend day can request a Standing Order reservation.

Standing Orders are like any other SEPTA Access trip, except you do not have to call each week to make the reservation.

The service is provided on a space-available basis only. The regular scheduled pickup times will remain constant within the 30-minute pickup window whenever possible.

Customer Cancellations

Contact the Standing Order Department to suspend your Standing Order for up to 30 days. Longer suspensions may be permitted for customers who attend or work at a college, university or other seasonally operated facility.

The individual rider, family or caregiver is responsible for canceling unneeded individual trips. For agency-sponsored trips, some agencies may request and cancel Standing Order trips for clients. Regardless of who books the trip, cancellation is the customer’s responsibility under the SEPTA Access No Show/Cancellation Policy (PDF).

Customers who cancel or voluntarily suspend 25% or more of their Standing Order trips in any six-month period are subject to termination of their order.

Cancellations by SEPTA

Except for dialysis service, all Standing Order trips are automatically canceled on the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Riders or agencies needing service on these holidays must call the Reservations Unit to reserve random (demand) trips, one to three days in advance.

In certain emergencies, including severe weather, it may become necessary to suspend SEPTA Access service. In such cases, all other Standing Order trips may be temporarily canceled. If fixed route bus service is suspended due to inclement weather, paratransit service is also be suspended. Passengers can expect notifications via text and/or phone in the event their scheduled trip is canceled.

Cancellations by SEPTA are not considered to be voluntary cancellations or suspensions by the customer.

Standing Order Department

For assistance with Standing Orders, call the Standing Order Department at 215-580-3421. The department is open Monday – Friday 8 am to 3:30 pm.

Contact the department to:

  • Request a Standing Order
  • Temporarily suspend a Standing Order

Standing Order Policy

See the complete policy for procedures related to changes, suspension or terminations of standing orders or learn more on the Policies page.

FAQs for Standing Orders

Terminations occur when you cancel more than 25% of your standing order trips in a 180-day period. If a Standing Order is terminated, you have to put in a new request.

The provisions of the No Show/Late Cancellation Policy and Disruptive Behavior Policy apply to Standing Order trips, and penalties may apply. See SEPTA Access Policies for details.

If a customer’s eligibility expires, the customer account becomes inactive and all trips in the system are canceled, including the Standing Order. You may request a new order. You will have to call the Reservation Line to book trips in the meantime.

During peak hours, all our available vehicles are on the road. We average nearly 8,000 trips each day, and more than 75% of all trips are in peak hours. Limits on Standing Orders apply to all the trips on all the vehicles.