The multi-rider feature allows up to five riders on one SEPTA Key card. Taps can be on a single bus/trolley validator or a combination of taps on different turnstiles at a station. Multi-rider is available on all modes including bus, trolley, Broad Street Line, Market-Frankford Line, Norristown High Speed Line and Regional Rail.
Activate and Use SEPTA Key Card Multi-Rider
Customers can activate this feature through SEPTAKey.org or by calling the SEPTA Key Customer Call Center at 855-567-3782, press 0 to speak directly to an agent.
To enable the multi-rider feature through the website, follow the steps below:
- Log in to your Key account and click “Multiple Rider Settings”
- The Rules of Use will appear. Review them and select “Yes” to continue setup.
- Autoload for Travel Wallet is required. If you haven’t already, customers will have to link a Primary Payment Method. Click “Save” when complete.
- “Multiple Rider successfully activated” will appear at the top of the screen and “Multiple Rider is ON” will appear below your card details.
- To deactivate, select “Multiple Rider Settings” and confirm deactivation. Note the time of deactivation is 2 am.
The threshold is $20 and the autoload minimum is $10. Your Travel Wallet account must have a balance equal to the minimum amount required for the multi-rider trips. For example, $10 to tap on a bus five times.
All multi-rider taps must occur within one minute of the initial tap. Wait for the validator response (green check and accept tone) between each tap. If there is a delay in the validator response, wait until you get the confirmation. Do not tap more than one time for each ride. You can still use your SEPTA Key card as a solo rider with multi-rider turned on, just do not double tap.
Multi-Rider Fare Information
The fare rules for multi-rider are the same as a solo ride SEPTA Key card or using cash or contactless. The SEPTA Key card multi-rider feature includes up to two free transfers on bus, trolley, Broad Street Line, Market-Frankford Line and Norristown High Speed Line. On Regional Rail there is a two-hour trip limit. Riders must tap-on and tap-off for correct fare.
When riding Regional Rail, you cannot change the number of riders in your group once a trip has been opened. Conductors can open a multi-rider trip for the entire group.
For more information, call the SEPTA Key Call Center at 855-567-3782. Representatives are available Monday to Friday 6 am – 8 pm or Saturday & Sunday 8 am – 6 pm.