CCT Connect

The Customized Community Transportation (CCT) program provides paratransit service for individuals with disabilities and senior citizens.

CCT Connect services are provided by contract carriers who give rides to customers, train their drivers, and maintain vehicles. SEPTA oversees the carriers and provides centralized driver training. SEPTA also manages reservations, scheduling, and service monitoring for Philadelphia, Bucks, Chester, Delaware and Montgomery counties. SEPTA is introducing new features and technology that will improve CCT customer communications and transportation alerts in 2024.

Programs

CCT Connect paratransit is public transportation regulated by state and federal agencies, including the Federal Transportation Administration (FTA) and the Pennsylvania Department of Transportation (PennDOT). CCT Connect is not a taxi service, medical transport, or “special care” service. You should plan to share the vehicle with other customers.

  • Vehicles are not equipped with car seats, wheelchairs, or attendants.
  • There is no same-day or emergency service.
  • You cannot choose your driver or vehicle, or specify the route taken by the vehicle.

Using Services

Fares and Discounts

View our Fares page for detailed information about CCT Connect pricing. ADA Paratransit customers may register a Personal Care Attendant to ride with them at no additional cost. SEPTA offers free or discounted rides for CCT Connect customers on its fixed-route services:

With the exception of Regional Rail trips outside of Pennsylvania, senior citizens ride free on SEPTA with a SEPTA Key Senior Fare card. Senior citizens get half-fare on out-of-state Regional Rail trips.

Riders with disabilities may travel at a discounted rate on all SEPTA services with a SEPTA Key Reduced Fare card or PA Disability Transit ID card.

If you need financial assistance with fares, contact your social worker, support coordinator, school, senior agency, or workshop to ask for referrals to programs that may help you.

Items left on CCT Connect vehicles are tagged and stored for 10 days. If you leave an item behind, call CCT Customer Service as soon as possible so that they can connect you with the transportation contractor’s Lost & Found department. Neither SEPTA nor the transportation contractor are responsible for lost items.

SEPTA’s Accessible Travel Center helps seniors and persons with disabilities. It also conducts ADA Paratransit assessments.

New Features for 2024

These updates will be rolled out in phases to our five-county service area beginning Sunday, January 28.

  • Bucks/Montgomery County Residents –Sunday, January 28
  • Delaware/Chester County Residents –Sunday, February 11
  • Philadelphia Residents –February 25 through March 22

Two new features will confirm scheduled trips using your cell phone number:

  • Interactive Voice Response (IVR) notifications*

You will receive an automated call the night before and a second call on the day of service 15 minutes prior to scheduled pick-up to let you know your operator is on the way.

  • SMS Text Messages*

You will receive text message updates when your driver is on their way, when they arrive in addition to other useful updates.

Streamlined Customer Pick-Up:

  • CCT Customers will now be picked up at or within 30 minutes after their scheduled time.

* We must have a valid mobile phone number on your account to activate this feature.

Advisory Partners

Contact

Customer Service:
215-580-7145

TDD/TTY:
215-580-7712

TDD/TTY and CCT Customer Service hours are 8 am – 5 pm Monday to Friday except holidays.

CCT Key Card Information:
Call 855-567-3782 to make complaints, inquiries, or commendations, request an application, get information about your eligibility, update your customer information, replace a lost ID or any other question.

Reservations:
Call 215-580-7700 to make, cancel, or check on reservations one to three days in advance. Speak to a representative 7 am to 4 pm on weekdays or 7:30 am and 4 pm on weekends.

Dispatch or Control Center:
Call 215-580-7720 anytime 24/7 to find out where your ride is, cancel your trip, or get assistance to resolve a trip problem.

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